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Terms & Refunds

Returns & Refunds

All of our sales are final, no refunds can be processed due to all of our cards being personalised and printed on demand specifically for the customer.

All refunds are processed with CardsGen Store Credits. This will ONLY allow you to place orders on cardsgen.com

To be eligible a replacement, your item must have been damaged in the delivery process or if a mistake has been made by us when personalising our custom item. You must provide photo evidence of damages or mistakes.

If for some reason the shipment from us does not update after 15 working days from last update we will look into this and consider the parcel as lost. 


By purchasing you agree to our T&C which allows us to use images of cards that you have create for any of our social media, website or marketing. 

All images, badges and flags are used for illustrative purposes only. CardsGenis not licenced by nor affiliated with EA Sports, or any major footballing league. Please make sure you have permission to use any image you upload before ordering.


CardsGen LTD (12607024)

Office Address: Aidan House, Sunderland Road, Gateshead, NE83HU, UK

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